PAE, Inc Help Desk/Senior User Support Specialist in Washington, District Of Columbia
Supporting the Most Exciting and Meaningful Missions in the World
Help Desk/Senior User Support Specialist
Assist in setting up and operating end user support program for major applications in support of specific projects.
Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.
Organizes, prepares, schedules and conducts training sessions.
Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.
Must be a US Citizen and able to obtain a government security clearance to include an extensive background investigation.
At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.
At least one year must be experience with the specific applications being supported (IPRO, Concordance, and Relativity).
Supervisory experience helpful.
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Experience with DOJ office automation environments extremely helpful.
Should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communications skills required.
Undergraduate degree strongly preferred.
An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.
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