PAE, Inc Help Desk Supervisor/Senior User Trainer in Washington, District Of Columbia

Supporting the Most Exciting and Meaningful Missions in the World

Help Desk Supervisor/Senior User Trainer

  • Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users.

  • Assists in setting up and operating end-user support program for major applications in support of specific projects.

  • Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.

  • Sets up facilities and procedures to ensure responsive support. Trains staff and sets up help desk staffing schedules.

  • Organizes, prepares, schedules and conducts training sessions.

  • Oversees and supervises help desk operations, including answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.

Minimum Requirements:

  • Must be a US Citizen and able to obtain a government security clearance to include an extensive background investigation.

  • At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. Certain applications may require certification by the software provider.

  • At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred.

  • Prior supervisory experience strongly preferred.

  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.

  • At least one year of experience in automated litigation support preferred.

  • Experience with DOJ office automation environments extremely helpful. Should be an expert user of the Government's word processing, spreadsheet, and email systems.

  • Excellent oral and written communications skills required.

  • Undergraduate degree valued.

An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster at


PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with PAE, please call Recruiting at (703) 656-6064 or email with "Disability Assistance" in the subject line.