SRA International, Inc., A CSRA Company Deskside Support Manager in Washington, District Of Columbia
The world of investing is fascinating yet complex.While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of theSecurities and Exchange Commission (SEC)is becoming all the more vital. CSRA is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.
The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking a Deskside Support Manager in Washington, D.C. This manager-level position requires periodic night and weekend work to ensure the success of the Deskside Support operation. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.
Task and responsibilities in this role include, but are not limited to the following:
Leads a staff of 50+ including 3 team leads to ensure the successful attainment of Service Level Agreement metrics.
Defines and sets team direction and provides guidance to members of team.
Oversees the daily operations and engineering support function of the Deskside team via the team leads.
Serves as the single POC for issues involving Deskside support, such as deployment projects and moves.
Responsible for the inventory control within the Service Desk's areas.
Oversees multiple teams and roles that are within Deskside support.
Leading the installation and support of PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users.
Assisting Deskside teams apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.
Engaging engineers from multiple teams.
Since 1934 the SEC has been restoring and ensuringinvestor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?
To qualify, you must meet these basic qualifications:
Must have a minimum of 8 years of experience in leading and managing a team of IT Deskside Support technicians and team leads.
Must have demonstrated experience managing staff of 50+ using metrics to drive performance.
Must have experience managing teams and technologies that span across all end-user hardware and software.
Experience managing geographically dispersed staff.
Ability to work within Citrix Studio and IBM BigFix
Team player with good communication, organizational, and strong interpersonal skills.
Able to prioritize and drive to results with a high emphasis on quality
Experience using IT Service Management software (ServiceNow, Remedy)
Ability to life and move equipment 40lbs.+ Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email.
It would be great if you also had:
Microsoft Certified Help Desk Support Technician
Apple Certified Mac Technician
CompTIA A+ HDI
As the largest pure-play IT services provider serving the U.S. government sector, CSRA is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success. Take advantage of tremendous opportunities as you help us chart our path to industry leadership, and tap into our collective 90+ year heritage. With combined FY15 revenues of approximately $5.5 billion and nearly 19,000 employees, CSRA represents the coming together – figuratively and literally – of two outstanding companies: the North American Public Sector business of CSC and SRA. Join us and watch your career take flight.
Is this role not perfect for you, but you’re still interested in learning more about what CSRA has to offer? We have other opportunities available as well! Visit this link to join our Talent Community today:
CSRA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Requisition ID 2017-14842
Job Locations US-DC-Washington DC
Posted Date 6/19/2017
Category Customer Support
Clearance Level Must Currently Possess No Clearance Required
Telecommuting Options Telecommuting Not Allowed
Clearance Level Must Be Able to Obtain No Clearance Required