SAP Business Support Associate Job in Washington, District Of Columbia

Requisition ID: 144762

Work Area: Consulting and Professional Services

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


SAP SuccessFactors is seeking an entry-level Content Support Representative to work out of our Washington D.C. office. Duties will specifically relate to the iContent service offering within Learning Management.


  • Provide deployment, testing, and support services for online courseware in the SuccessFactors Learning Management System (LMS).

  • Serve as general subject matter expert for online learning standards (AICC and SCORM) and how content works with the SuccessFactors LMS application.

  • Provide exceptional customer service.


  • Detail-oriented, technically-inclined problem solver.

  • Enthusiastic, reliable professional with excellent communication and interpersonal skills.

  • Bachelor’s Degree in computer-related field or 2 years of relevant work experience.

  • Must be able to obtain and hold a security clearance.


  • Knowledge of network architecture, and TCP/IP.

  • Support of enterprise-level applications.

  • Experience with a major CRM application (RightNow, ZenDesk, Remedy, Pivotal, etc.).

  • Experience with HTML, XML, and Javascript.

  • Knowledge of the AICC and SCORM learning standards.

  • Experience with a Learning Management System (LMS), preferably the SuccessFactors LMS.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: C at at ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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