Capital One Senior Manager of Dialogue Systems in Vienna, Virginia

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager of Dialogue Systems

Capital One is seeking a Senior Manager of Dialogue Systems for an exciting new initiative to develop multichannel intelligent assistants that provide an outstanding experience for our customers. You will work closely with our lines of business to develop text- and speech-based dialogue systems for banking. You will develop techniques to enable natural, fluent conversations with customers. You are familiar with dialogue management, speech act theory, rule-based and statistical response generation, dialogue error detection and recovery, dialogue system evaluation, user modeling, and natural language generation. You have experience with vendor-based and open source SDKs and resources for intelligent assistants and dialogue. You are well-versed in machine learning and knowledge representation. You are a skilled software engineer in one or more languages: Java, Scala, Python, or C/C++. You have significant experience delivering complex systems.

Basic Qualifications:

  • Bachelor’s degree.

  • At least 3 years of experience developing dialogue systems.

  • At least 3 years of experience in natural language processing.

  • At least 3 years of experience with agile software development and open source technologies.

Preferred Qualifications:

  • Ph.D. degree.

  • At least 3 years of experience with DevOps practices.

  • Publications in SIGDIAL, IVA, Interspeech, ICMI, ACL, AAAI, and/or IJCAI.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.