Robert Half Office Team Customer Service Representative in Sterling, Virginia

Summary: Responsible for performing all aspects of the logistics/transportation operation. This includes domestic shipments by LTL, TL, small package, air and overall order management. Job Description:

  • Coordinate daily shipments

  • Establish and coordinate schedule with carrier and tender shipments

  • 100% accuracy in data entry of shipments in OTM

  • Track and trace all shipments

  • Update and maintain the Transportation Management System databases

  • Prepare and publish daily/weekly reports

  • Review performance trends

  • Proactively identify problems and swiftly implement the appropriate solution

  • Answer and resolve questions when needed

  • Confirm information with carriers

  • Responsible for cost containment of shipment and Evaluate shipments, consolidate loads, select most cost effective method of delivery

  • Review lanes on all orders and select most appropriate mode of transportation

  • Other responsibilities include Carrier Management, including matrix reporting, verifying accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators

  • Daily Communication with customer on relevant issues and resolution

  • Perform review of Freight Bill Of Lading

  • Provide assistance to staff across divisions of the Transportation Department

  • Perform other duties as request or assigned

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 04560-0009242896

Functional Role: Customer Service

Country: USA

State: VA

City: Sterling

Postal Code: 20164

Compensation: $13.00 to $14.00 per hour

Requirements: Minimum Requirements:

  • Associates Degree and 1 years work experience or equivalent preferred

  • Excellent communication and customer service skills

  • Ability to work well in teams

  • Ability to handle fast-paced environment

  • Working knowledge of Microsoft Office – Excellent Computer Skills

  • Ability to work irregular hours and overtime where required

  • Professional demeanor Physical Demands Physical demands are consistent with a professional office setting. Are you looking for a new opportunity to utilize your customer service and administrative skills? If so, please send your resume to We look forward to hearing from you!