AutoNation Honda Dulles Customer Financial Services Manager-New/Used - Honda Dulles in Sterling, Virginia
Customer Financial Services Manager-New/Used - Honda Dulles
Requisition ID 2017-60666
The Customer Financial Services Manager-New/Used position has the opportunity to interact with hundreds of customers and build customer loyalty by assisting them with the financing options and products for the continued care of their vehicle purchase.
Who Would I Interact With?
This position interacts daily with Customers, Sales Managers, Sales Associates, Financial Services Lenders and Managers, just to name a few.
What are the day-to-day responsibilities?
Greeting Customers to quickly and effectively transition from Sales to Finance during their vehicle purchase process
Determining customer financing needs based on a consultative interview process
Presenting a transparent menu to Customers detailing their financing options and products to enhance their vehicle ownership experience
Gaining superior product knowledge to effectively recommend financing options and other products to Customers
Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations
Following up with Customers to ensure satisfaction
Setting and achieving targeted sales goals
Ensuring that all administrative processes are handled timely and in compliance with company policy
Providing an exceptional customer experience to drive loyalty
How will I know if I am successful?
The performance of a Financial Services Manager is measured by achieving:
Targeted sales goals
Targeted Customer Satisfaction Index
What are the requirements for this job?
High School diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Highly detail-oriented and organized
Prior sales experience preferred but not required
Demonstrated communication and interpersonal skills
Experience and desire to work with technology
Valid in-state driver’s license and have and maintain an acceptable, safe driving record
What are the opportunities for career growth?
Our Associates have many choices for career growth and development after success in a Financial Services Manager role. Opportunities may include:
Customer Financial Services Director
AutoNation is an equal opportunity employer and a drug-free workplace.