Learning Tree International Technical Support Representative, Tier 2 in Herndon, Virginia

Job Summary:

This position is responsible for assisting the Learning Tree AnyWare (remote) events by providing support both to instructors and remote students. Activities include coordinating and supporting preparation activities, responding to reported hardware, software, and course material problems, and support of remote learners. The incumbent will maintain a close working relationship with Operations Lab, Virtual Learning Coordinator, external vendors associated with virtual learning, Shipping, Warehouse, Corporate Sales and Instructor Relations. Incumbent will also perform validations for attendees prior to course start.

Responsibilities:

  • Provide assistance regarding technical requirements for setup and/or running of Learning Tree International courses employing AnyWare.

  • Provide customer support and technical assistance to remote learners.

  • Ensure that all customer phone calls requesting assistance or information are immediately answered, that problems are referred to the appropriate individual(s) by trouble ticket and that individual(s) designated take prompt action. .

  • Assist with calling attendees prior to course start to ensure complete validation for upcoming event.

  • Other duties as assigned.

Qualifications:

  • Minimum of high school diploma, Bachelor’s degree preferred.

  • A+ or Network+ certifications a plus as in experience with networking and operating systems (Unix/Linus, Windows).

  • Experience with VMWare and Adobe Acrobat Connect is highly desirable.

  • Minimum 1-3 years experience as a technician or help desk position.

  • Excellent customer service, verbal and written communication skills.

  • Candidate must be capable of working with minimal supervision and demonstrate superior team skills.

  • Ability to multi-task.

  • This person must be able to perform in a fast paced, high volume environment.

  • Exceptional verbal and written communications are needed.

Work ing at Learning Tree

We offer an attractive benefits package that includes a PPO medical plan, dental, vision, disability and life insurance. We have a match on the 401k plan, PTO, on-going training, education reimbursement and a business casual dress code. We are a great place to work!

We encourage people with disabilities and veteran status to apply. Learning Tree International is an AA/EEO/Veterans/Disabled Employer and participates in the E-Verify program.

# of Openings 1

Job Locations US - VA - Herndon

Category Information Technology