Aetna MMA Associate Account Manager - Fredericksburg in Falls Church, Virginia

Req ID: 42876BR

POSITION SUMMARY

Provides proactive account management, development of strong relationships and execution of strategic cross-sell initiatives for existing customers in assigned business segments, products and geographies.

This will be a remote position on-site in Fredericksburg, VA

Fundamental Components:

Develops and executes customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions. (*)

Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement. (*)

Responds to customers requests for network analysis, benefit plan design changes, and benefit questions and clarifications. (*)

Provides customer with network updates and analysis of impact. (*)

Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages. (*)

Leads cross-sell opportunities with SAM in the course of day-to-day renewal objectives. (*)

Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards. (*)

Manages open enrollment activities.

Exhibits the following MMA Associate Account Manager Behaviors

BACKGROUND/EXPERIENCE desired:

3-5 years industry or customer service experience preferably with complex accounts.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

LICENSES AND CERTIFICATIONS

Insurance/Insurance License is desired

FUNCTIONAL EXPERIENCES

Functional - Sales & Service/Account Management/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/Power User

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/Power User

REQUIRED SKILLS

General Business/Managing Sales Relationships/ADVANCED

Leadership/Collaborating for Results/FOUNDATION

DESIRED SKILLS

Service/Case Administration/FOUNDATION

Service/Demonstrating Service Discipline/FOUNDATION

Telework Specifications:

JV service role location at Client site Mary Washington Hospital in fredricksburg, VA

Flexible telework / office-based schedule (must live near certain office location)

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service